Legal notices and returns
MyCase FC Terms and Conditions
Thank you for your interest in our products! You will find below the General Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain their operation.
Insofar as the products are personalized by you, the returns are not accepted except in the case where the error would be committed by our team (example: fault on the name, wrong number, bad model compared to the customer's order ).
In case of model error on our part, thank you to contact us. We will fix our mistake by sending you the requested template as quickly as possible.
These General Conditions of Sale (the "General Terms and Conditions of Sale") apply when you ("Customer" or "you") place an order with MyCase FC ("Company", "us" or "we") on mycasefc .com, (the "Website").
By accepting these General Conditions of Sale, you confirm that you have more than 18 years or have obtained the authorization of your legal representative. You also agree to abide by these Terms and Conditions. You also confirm that you have read the information about the personal data and the cookies and that you approve the use of these data.
We sell products in different countries, so these General Conditions of Sale are intended to apply worldwide. However, it is possible that additional laws apply depending on the country where you live. We comply with these applicable laws, and no provision of these Terms and Conditions of Sale shall be construed as limiting your rights, if the laws in question provide you with greater rights than those set forth in the terms presented herein.
By accepting these Terms and Conditions of Sale, you understand and agree that any order, purchase or transaction is exclusively between the Company and the Customer.
When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been completed. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a debt non-payment liability.
Until we receive this confirmation from you, you have the option to cancel your order. In this event, we will refund any payment made by you or your credit or debit card company.
Like the majority of online sales sites, and in agreement with your bank, payment is made at the time of the order.
In exceptional cases, the cancellation of an order is possible until 2h after passing it, beyond the order will be supported and your case or mug manufactured by our team.
We can cancel an order in case of out of stock concerning the products ordered. We then refund any amount paid and inform you of the existence of equivalent products if they are available.
The ordered products remain our property until we have received full payment corresponding to their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login credentials secret and prevent unauthorized access. Do not hesitate to contact us if you suspect an unauthorized person has obtained access to your login credentials.
Prices, costs, products.
Our team, in case of rupture on a model "silicone", is authorized to make you a model "rigid" and to refund you the option "silicone". Conversely, in case of breakage on a "rigid" model, we allow ourselves to offer you a silicone case at no additional cost.
We produce most of our cases in "transparent" color, if this color is not available on your phone model, you will receive your case in black outlines, or white.
During the customization, if you add Emojis, they will not be taken into account by our team because they are not adapted to the scripts used.
Our cases are compatible with some chargers, on some charger, the back plate of the case can possibly block the wireless charging.
The prices listed on the website apply to orders placed on the website. All prices are in the currency indicated on the website and include VAT when specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the Website, the prices do not include the payment or shipping charges, which are shown separately. Also note that local charges (such as currency conversion fees, credit or debit card fees, sales taxes, customs duties, etc.) may apply, depending on your local regulations. country of residence. These costs are at your expense and will not be reimbursed by us.
We may occasionally offer, for specific products, conditions more favorable than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the products concerned are out of stock, and can be canceled at any time. In case of withdrawal, the General Conditions of Sale will apply again in their entirety.
Shipping and delivery
Products in stock are usually provided within the time period indicated on the website. The estimated delivery time of an order is indicated in the order confirmation. In case of delay in delivery, we will inform you and continue to follow up your order. You can cancel the order if delivery is delayed more than 30 days and you are not responsible for this delay.
Depending on the delivery method you choose, you may be asked to go to a specific delivery location to pick up the order. You must arrive there within the time indicated in the delivery notice. If you do not collect the delivery on time, additional charges may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not recovered on time.
In the case where your tracking number indicates your package as "distributed" and you have not received anything, we invite you to contact your local Post Office who will be most able to inform you. We are not responsible for the various cases and concerns related to transportation services.
Warranty and claims
Some of our products may include warranties Information regarding these warranties is provided on the website or in these Terms and Conditions. The order confirmation constitutes the guarantee certificate. Our warranty covers only the original construction defects, and therefore does not cover defects that occur during or after making changes to the function or appearance of the products, such as rebuilding, improving or any other configuration of the products.
The warranty on our cases, applies exclusively to our silicone models, and for a period of 1 year from the day of your order. In case of degradation of the back plate, or its detachment, please contact us, with your order number, or order name and a picture of your product. Once your warranty is activated, you will receive your new case within a period of 7 working days.
Licenses - Use of official logos or products
MYCASE FC officially licensed products are identifiable with the logo of the apparent club / federation on the product in its lower part. By this logical identification for the consumer, any confusion between one of our product without logo with any official product would be totally independent of our will and we disclaim all responsibility.
As mentioned on our product sheets, MYCASE FC is not a FFF licensed brand.
If you have any questions regarding the licenses, we are at your disposal in our "contact" section. To become an official licensee, you can directly join our support team at firstname.lastname@example.org.
Limitation of liability
Insofar as the applicable law does not mention contrary provisions, our liability is limited to direct damages and in no case to consequential damages, such as a loss of income, etc.
Intellectual property rights
The website and its content, the designs and the scripts proposed on the cases belong to us without exception and are protected by the laws relating to intellectual property and marketing. This means that brands, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied or used without our prior written permission.
We reserve the right for our website to contain errors, such as errors in images or typographical errors, including errors in product descriptions or technical specifications, inaccurate prices, or incorrect information regarding the availability of a product in the stock. We are entitled to correct any obvious errors and to modify or update the information published on the website at any time.
The images on the Website are for illustrative purposes only and do not constitute a guarantee of the exact number of products that you may receive when ordering, or the exact appearance, operation or origin of the products. products.
Amendments to the General Conditions of Sale
We may modify these Terms and Conditions at any time. We will then publish the amended Terms and Conditions of Sale on our website, which will only take effect when you have accepted them (on a new order or when visiting the website).
Applicable law and disputes
In the event of a dispute, we strive to respect any decision made by national consumer protection authorities.
Any dispute relating to the interpretation or application of these General Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of the country or state in which we operate and shall be subject to the non-exclusive jurisdiction of the court of the place of our company. "Non-Exclusive Jurisdiction" means that you have the opportunity to make a claim against us in another country if the applicable law permits.
MyCase FC, all rights reserved. ®
SIREN number, company identifier: 839 905 015
Anyone copying the content on the site www.mycasefc.com, whether drawings, texts, fonts or source codes present, is liable to prosecution.
That's all ! We hope your shopping will run smoothly! These General Conditions of Sale have been established by MyCase FC the 12-09-2018